All orders are shipped within 1 - 3 business days.
Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
Please be aware that we will not be held responsible for any package that is damaged or tampered with and then signed for by yourself.
If the courier has attempted delivery at the address you provided and your order is returned to us, through the order being refused no no-body present during various delivery attempts, you will be automatically issued a refund for your order minus any original delivery charges paid.
If you have provided insufficient address details and your order is subsequently returned to us, you will be automatically issued a refund for your order minus any original delivery charges paid.
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order.
We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation. This does not affect the regular returns policy timescale.
If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 10 working days from the time of receiving your item(s).
This returns policy applies to all our customers worldwide.
A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).
All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel. If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on email@example.com who will assist you further.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at – firstname.lastname@example.org
Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way with pen or grease, make-up, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post.
When we receive your item, we aim to dispatch your exchange request within 5 working days. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.
You will be responsible for paying postage costs associated with returns under this policy.